New Horizons ITIL training will help you apply the internationally proven best practices for IT services and adopt a business and systematic approach to managing day-to-day operations. New Horizons offers training paths for the following certifications to ensure all IT employees and managers have reached the appropriate skill level needed to succeed.

IT professionals, management, IT quality teams, suppliers and consultants and those responsible for the implementation and support of information technology will benefit from ITIL training and certification.

The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager level:

Foundation

ITIL Foundation Certificate is the entry level course within the IT Service Management certification scheme. The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.

Practitioner

The Practitioner Certificate focuses upon the understanding and application of the specific processes within the IT Service Management discipline.

Manager

The Manager's Certificate is aimed at experienced professionals, who will be involved in managing service management functions.