JOB SUMMARY
Selling New Horizons products and services to individuals not sponsored by a business; achieving sales and collection goals; servicing clients through the entire period of their training, up to and including job placement assistance
JOB REQUIREMENTS
- Meet minimum sales and collections standards, as set forth by the Director of Education.
- Provide consultation to individuals not sponsored by a business to provide a training solution to meet the needs for career skill goals. Arrange financing, assist in registration of initial classes, and explain all lab and testing procedures and policies.
- Manage ongoing client relationships, including conducting regular meetings to monitor progress through track or program and satisfaction. Make recommendations to maximize the student’s experience and efficiency.
- Provide the necessary service required for ongoing customer satisfaction. Identify potential refund situations and resolve. Where required, utilize supervisor and other available resources.
- Attend Career Night events and similar seminars whenever held at the center. Make presentation when required and meet with prospects following the presentation.
- Attend trade shows, local school events, etc., as assigned, to generate new business.
- Gain a complete and ongoing understanding of the products, programs, certifications and classes available to the prospects.
- Manage the prospect database through proper procedures regarding follow-up calls, prospect status and account ownership.
EDUCATION
- High School diploma or equivalent
TRAINING AND EXPERIENCE
- Ability to identify needs in consumers for career training and sell solutions to the needs.
- Sales experience strongly preferred.
- Ability to consult with clients regarding the program to increase the graduation rate, and reduce complaints and refund requests.
- Extraordinary knowledge of products, programs and certifications offered by New Horizons.
- Ability to grasp information necessary to sell computer training.
- Must be able to learn computer software necessary to accomplish the administrative tasks required in position – word processor, contact manager, electronic-mail package and registration package.
