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White Papers

Providing you with the latest information on IT and Business topics from industry experts.

Closing the IT Network Skills Gap

A commissioned study conducted by Forrester Consulting on behalf of Cisco, this White Paper discusses how managers can understand and prepare for new networking skill requirements.

Read Closing the IT Network Skills Gap

Value of Certification: Team Certification and Organizational Performance

Sponsored by Microsoft, this White Paper discusses how after years of building IT infrastructure to alternately enable new business models, drive new revenue, accelerate growth, or reduce costs, IT organizations are now striving for increased service excellence as the driver of IT policy. To meet this goal, IT executives and their functional managers must examine the kinds of skills their teams require and, where relevant, seek to improve those skills.

Read Team Certification and Organizational Performance

A Comprehensive Look at the Value of Microsoft Certification

Over the past 17 years, more than 4 million IT professionals have earned a Microsoft certification. As a leader in the certification industry, Microsoft reports on the value of certification, the relevance of its programs that address the needs of IT professionals, and the growing demand for certification in the global marketplace.

Read Value of Microsoft Certification

Case studies

The stories behind the solutions New Horizons has provided to customers around the world. Look for new case studies coming soon.

Dunkin' Donuts

In order to enable Dunkin Donuts franchises to purchase supplies online, the Dunkin Donuts purchased IDS Power Net, an online ordering system. Prior to the implementation of this ordering system, franchises faxed their paper orders into the distribution center for processing.

Realizing that this was a completely new, and very different ordering process, Anthony Iamurri, Director of Information Technology for the Mid-Atlantic Distribution Center, knew that the training on this new system was going to be vital to the successful implementation and utilization of the system.

Read the Custom Training Solution Case Study for Dunkin Donuts