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Effective Communication: Barriers and Strategies

  • 20 November 2018
  • Author: Jonathan Scott
  • Number of views: 126
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Effective Communication: Barriers and Strategies

People often don't realize that your voice inflection and body language are paramount in communication. Non-verbal and para-verbal communication make up 93% of any message received. 

Discovering Your Leadership Voice

  • 18 September 2018
  • Author: Jonathan Scott
  • Number of views: 115
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Great leaders know they must provide value to the people who work for them that goes way beyond a paycheck. That value often comes in the guidance, the teaching, and the advice they share with their people. Many emerging leaders wonder how they’re going to find the words to say, and the right voice to share them with. Here are some thoughts about how to find your personal leadership voice.

How a Manager Becomes a Leader

How a Manager Becomes a Leader

There are some managers who are afraid to have any of their people “outshine” them. They fear their own image will be somehow reduced. But this is like a great conductor avoiding having anyone in the orchestra who plays any instrument better than they do. It just doesn’t make sense. No conductor can possibly play every instrument that well that they would have anything but awful musicians in the chairs as a result.

IT Service Management (ITSM) – A Job Unto Itself

Who needs to know the most about technology?

The Training Manager’s Balancing Act

Managing training in an organization is a crucial and challenging role. Crucial, because the improvement of the entire company depends upon the improvement of each of it’s people’s skills. Challenging because you must balance the needs of the company’s operations with the growth plan for each individual with the budget that’s available to you and, finally, with the requirements of each of the vendors whose products you sell or use. Not simple by any stretch of the imagination. Here are some strategies that help.

The IT Information Library (ITIL) – What is coming in ITIL 4?


The ITIL Blog introduces the changes coming to the library in 2018 in an article titled “Brave New Service Management World”. Increasing complexity and the increasing need for greater agility have driven significant change that anyone managing a career in IT needs to be aware of as they continue their constant path of education.

 

Become Certified as a Human Resources Professional

  • 7 December 2017
  • Author: Jonathan Scott
  • Number of views: 118
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“Phrases like the "skills gap," "talent shortages" and "leadership crisis" may seem like buzzwords to the general public, but HR feels their effect every single day as they threaten to hold our people and organizations back. You see, for us, immigration, diversity and inclusion, the ongoing conversation about harassment now and other hot issues are what we deal with daily. And we are being called to manage challenges and changes that even top leaders in business, government and industry haven't figured out.”

Customize Training the Way You Want It, When You Need It

  • 10 February 2017
  • Author: Jonathan Scott
  • Number of views: 112
  • 0 Comments

Everyone and everything in our world today has needs. Children need guidance, we all need shelter, and of course, your dog needs to hang its head out of the car window. In the work realm, we have needs too: coffee, if you have a pulse, analytics if you’re a boss and no matter who you are, training on how to do your job properly.

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