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For all organizations, the process leading to the achievement of Six Sigma is itself a set of exercises in assuring excellence. While specifying a financial return on investment, the return is pervasive reaching every facet of any operation.
The most widely accepted definitions and descriptions of Information Technology (IT) best practices are to be found in the Information Technology Infrastructure Library (ITIL). ITIL is considered by most professionals to be the best approach to Information Technology Service Management (ITSM).